Data and Privacy Policy
Thank you for visiting and shopping at yutakana-seikatsu.co.uk (hereinafter referred to as "this website" or “our website”). This website is operated by FSL Group Global Limited. Throughout the website, the terms “we”, “us” and “our” refer to FSL Group Global Limited. The terms “you’, “your” and “yours” refer to the party who access, navigate, or placing an order on our website. This privacy policy tells you what to expect us to do with your personal information.
SECTION 1 - WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to provide services and goods, including delivery:
1. Names and contact details
2. Addresses
3. Date of birth
4. Purchase or account history
5. Payment details (this will be collected by third-party payment gateway service for processing payment and refund, including card or bank information for transfers and direct debits)
6. Information relating to loyalty programs
7. Website user information (including user journeys and cookie tracking)
8. Information relating to compliments or complaints
9. Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
1. Names and contact details
2. Addresses
3. Payment details (this will be collecting by a third-party payment gateway service for processing payment, including card or bank information for transfers and direct debits)
4. Purchase history
5. Account information, including registration details
6. Information used for security purposes
7. Marketing preferences
We collect or use the following information for service updates or marketing purposes:
1. Names and contact details
2. Addresses
3. Marketing preferences
4. Location data
5. Purchase or viewing history
6. IP addresses
7. Website and app user journey information
8. Information relating to sponsorship
9. Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
1. Names and contact details
2. Addresses
3. Location data
4. Purchase or viewing history
5. Website and app user journey information
6. Records of consent, where appropriate
SECTION 2 - LAWFUL BASES
1. Our lawful bases for collecting or using personal information to provide services and goods, including delivery are consent.
2. Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are consent.
3. Our lawful bases for collecting or using personal information for service updates or marketing purposes are consent.
4. Our lawful bases for collecting or using personal information for research or archiving purposes are consent.
SECTION 3 - WHERE WE GET PERSONAL INFORMATION FROM
1. People, our website directly.
SECTION 4 - HOW LONG WE KEEP INFORMATION
1. 6 years for order process and legal filing retention period.
SECTION 5 - WHO WE SHARE INFORMATION WITH
1. Relevant third parties for order dispatch and delivery purposes.
2. Relevant third parties for the operation of customer accounts and guarantees.
3. Relevant third parties for service updates or marketing purposes.
4. Relevant third parties for research or archiving purposes.
5. Authorities when is required.
SECTION 6 - SHARING INFORMATION OUTSIDE THE UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK General Data Protection Regulation (GDPR), making sure appropriate safeguards are in place. Please contact us for more information.
SECTION 7 - YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
1. Your right of access - You have the right to ask us for copies of your personal data.
2. Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to provide information you think is incomplete.
3. Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
5. Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
6. Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
7. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact our customer service team.
SECTION 8 - HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact form on our website.
Last updated
31 January, 2025